Shipping policy

✈️ We deliver sparkles worldwide 💎 ✨

Carriers

We ship globally via DHL Express — fully tracked and insured.

Dispatch Times

Ready-made items: Dispatched within 3 business days.
Custom orders: Lead time varies (quoted at checkout or via email).

Delivery Estimates

Australia: 1–3 business days
NZ: 3–5 business days
Rest of World: 5–10 business days

Please note: delays may occur during busy periods or due to customs.

Customs & Import Duties

International customers are responsible for any applicable duties or taxes. We don’t cover these.

Lost or Stolen Packages

Once your order is marked delivered by DHL, Carat Cake is no longer responsible for lost or stolen items. Please double-check your delivery address is correct.

DISCLAIMER ⚠️

By purchasing from Carat Cake, you agree to the following:

We are not liable for shipping delays caused by customs, couriers, or incorrect customer info.
We are not responsible for allergic reactions or sensitivities. All materials are listed on each product page.
Colours may vary slightly due to lighting or monitor displays.